If an owner’s behavior is affecting others’ ability to enjoy their home, the board is responsible for getting involved and remedying the situation.

First, a board should investigate the complaints being made. Board members should look to their community’s governing documents to determine what rules apply to the situation at hand. They should also look at what action the board is allowed to take in response.

Before taking action, a board should first consider meeting with the misbehaving owner to discuss community living etiquette. During this meeting, the board can explain community rules to the owner, who may just need some guidance. This could help to avoid creating hostility between the board and the owner.

If this fails, the board can take any actions authorized by its governing documents to resolve the conflict.

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