How a Board of Directors responds to complaints from members has a great impact on the association. 

Handling a complaint correctly can deter future violations from the violator and other owners.

While it is important that a Board of Directors is seen as a group that enforces rules and regulations, it is also important that they are seen as fair.

Check out this step-by-step processhis step-by-step process for community associations to follow when enforcing rules and regulations.

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