Board members are often approached by owners individually with questions or requests. When this happens, board members can feel like they have an obligation to respond in the moment and be of assistance to their neighbors. This can cause unwanted stress and make it difficult for board members to create separation between their role as a neighbor living in the community and their authority as a board member.
Board members need to draw boundaries in order to navigate owner communication about association business successfully. Here is a wonderful Q&A on why board members need to establish effective strategies for fielding owner communication and how to do it: read on...